{"id":12205,"date":"2024-12-19T19:10:06","date_gmt":"2024-12-19T19:10:06","guid":{"rendered":"https:\/\/eletrobrasinnovationgrid.com\/?page_id=12205"},"modified":"2025-12-11T15:13:10","modified_gmt":"2025-12-11T15:13:10","slug":"powerup-desafio-solucoes-inovadoras-contact-center-e-backoffice-no-processo-de-comercializacao-de-energia","status":"publish","type":"page","link":"https:\/\/eletrobrasinnovationgrid.com\/en\/powerup-desafio-solucoes-inovadoras-contact-center-e-backoffice-no-processo-de-comercializacao-de-energia\/","title":{"rendered":"PowerUp &#8211; Desafio &#8211; Solu\u00e7\u00f5es Inovadoras: Contact-Center e Backoffice no Processo de Comercializa\u00e7\u00e3o de Energia"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12205\" class=\"elementor elementor-12205\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d517b77 elementor-section-height-min-height ops-section 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data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll&quot;:&quot;section&quot;,&quot;transparent&quot;:&quot;yes&quot;,&quot;transparent_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;scroll_distance&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:60,&quot;sizes&quot;:[]},&quot;scroll_distance_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;scroll_distance_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;she_offset_top&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;she_offset_top_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;she_offset_top_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;she_width&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;she_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;she_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;she_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:0,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:0,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;she_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;she_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7b45cb61\" data-id=\"7b45cb61\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e55a252 elementor-widget elementor-widget-ekit-nav-menu\" data-id=\"4e55a252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ekit-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<nav class=\"ekit-wid-con ekit_menu_responsive_tablet\"\n\t\t\tdata-hamburger-icon=\"\"\n\t\t\tdata-hamburger-icon-type=\"icon\"\n\t\t\tdata-responsive-breakpoint=\"1024\">\n\t\t\t            <button class=\"elementskit-menu-hamburger elementskit-menu-toggler\"  type=\"button\" aria-label=\"hamburger-icon\">\n                                    <span class=\"elementskit-menu-hamburger-icon\"><\/span><span class=\"elementskit-menu-hamburger-icon\"><\/span><span class=\"elementskit-menu-hamburger-icon\"><\/span>\n                            <\/button>\n            <div id=\"ekit-megamenu-powerup\" class=\"elementskit-menu-container elementskit-menu-offcanvas-elements elementskit-navbar-nav-default ekit-nav-menu-one-page-no ekit-nav-dropdown-hover\"><ul id=\"menu-powerup\" class=\"elementskit-navbar-nav elementskit-menu-po-center submenu-click-on-icon\"><li id=\"menu-item-9004\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9004 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/eletrobrasinnovationgrid.com\/powerup\/#programa\" class=\"ekit-menu-nav-link\">Programa<\/a><\/li>\n<li id=\"menu-item-9005\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9005 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/eletrobrasinnovationgrid.com\/powerup\/#desafios\" class=\"ekit-menu-nav-link\">Desafios<\/a><\/li>\n<li id=\"menu-item-9006\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9006 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/eletrobrasinnovationgrid.com\/powerup\/#cronograma\" class=\"ekit-menu-nav-link\">Cronograma<\/a><\/li>\n<li id=\"menu-item-9007\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9007 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/eletrobrasinnovationgrid.com\/powerup\/#participar\" class=\"ekit-menu-nav-link\">Por que participar<\/a><\/li>\n<li id=\"menu-item-9008\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9008 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/eletrobrasinnovationgrid.com\/powerup\/#faq\" class=\"ekit-menu-nav-link\">F.A.Q.<\/a><\/li>\n<li id=\"menu-item-9009\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9009 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/eletrobrasinnovationgrid.com\/powerup\/#sobre\" class=\"ekit-menu-nav-link\">Sobre<\/a><\/li>\n<li id=\"menu-item-9010\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9010 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/eletrobrasinnovationgrid.com\/\" class=\"ekit-menu-nav-link\">Innovation Grid<\/a><\/li>\n<\/ul><div class=\"elementskit-nav-identity-panel\"><button class=\"elementskit-menu-close elementskit-menu-toggler\" type=\"button\">X<\/button><\/div><\/div>\n\t\t\t<div class=\"elementskit-menu-overlay elementskit-menu-offcanvas-elements elementskit-menu-toggler ekit-nav-menu--overlay\"><\/div>        <\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-56418444 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"56418444\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18bb39d7\" data-id=\"18bb39d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4eba4c4d elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"4eba4c4d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-764db9e7\" data-id=\"764db9e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4606eae0 elementor-widget elementor-widget-heading\" data-id=\"4606eae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solu\u00e7\u00f5es Inovadoras: Contact-Center e Backoffice no Processo de Comercializa\u00e7\u00e3o de Energia<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a2952b8 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"a2952b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-00cfb03\" data-id=\"00cfb03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ff623f elementor-align-center elementor-widget elementor-widget-button\" data-id=\"7ff623f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/eletrobras.aevoinnovate.net\/startup-area\/#\/confirm-email\/1842e32a-ee90-4d36-a80a-304033238d83\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscreva-se agora!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c1a7bd0\" data-id=\"c1a7bd0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-748b919d elementor-align-center elementor-widget elementor-widget-button\" data-id=\"748b919d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#desafioaberto\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-download-arrow\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Saiba mais sobre o desafio<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-62c5f2a elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"62c5f2a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-17e0fa0\" data-id=\"17e0fa0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e391b32 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"e391b32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#desafioaberto\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-download-arrow\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Saiba mais sobre o desafio<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a408bbc elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"a408bbc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f1c4433\" data-id=\"f1c4433\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68e1a6a elementor-widget elementor-widget-text-editor\" data-id=\"68e1a6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a style=\"color: #0072c6; text-decoration: none;\" href=\"https:\/\/eletrobrasinnovationgrid.com\/\">Home<\/a> &gt; <a style=\"color: #0072c6; text-decoration: none;\" href=\"https:\/\/eletrobrasinnovationgrid.com\/powerup\">PowerUp<\/a> &gt; <b>Desafios em andamento<\/b>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-973ec81 elementor-widget elementor-widget-menu-anchor\" data-id=\"973ec81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"desafioaberto\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-929da35 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"929da35\" data-element_type=\"section\" data-e-type=\"section\" id=\"suporte-ao-usuario\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-342c2cd\" data-id=\"342c2cd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59581bf elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"59581bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-users\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-011bdcd\" data-id=\"011bdcd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc5bcb4 elementor-widget elementor-widget-heading\" data-id=\"fc5bcb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solu\u00e7\u00f5es Inovadoras para Escalabilidade e Efici\u00eancia no Atendimento ao Cliente: Contact-Center e Backoffice Integrados no Processo de Comercializa\u00e7\u00e3o de Energia da AXIA Energia<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8f9ae8 elementor-widget elementor-widget-text-editor\" data-id=\"b8f9ae8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Sponsor:<\/strong> N\u00edvia Guimar\u00e3es da Costa<br>\n<strong>L\u00edder:<\/strong> Marcelo Ciocca Bermudez\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aab847a elementor-widget elementor-widget-heading\" data-id=\"aab847a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Como implementar uma solu\u00e7\u00e3o escal\u00e1vel e automatizada de atendimento ao cliente para suportar o crescimento exponencial da AXIA Energia no mercado de energia, garantindo reten\u00e7\u00e3o, satisfa\u00e7\u00e3o e maximiza\u00e7\u00e3o de valor ao cliente?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5719f5 elementor-widget elementor-widget-text-editor\" data-id=\"a5719f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Descri\u00e7\u00e3o resumida do desafio:<\/b><br \/><br \/><\/p><p>Desde sua capitaliza\u00e7\u00e3o em 2022, a AXIA Energia tem se reposicionado no mercado com foco na centraliza\u00e7\u00e3o dos processos de comercializa\u00e7\u00e3o, reposicionando sua estrat\u00e9gia neste mercado. A companhia projeta um crescimento de 400% na base de consumidores finais at\u00e9 2028, com uma expans\u00e3o superior a 12.700% no varejo entre 2025 e 2028, al\u00e9m de expandir e aprimorar o atendimento ao cliente final.<br \/><br \/><\/p><p>Esse crescimento demanda solu\u00e7\u00f5es robustas e eficientes de atendimento, que promovam intera\u00e7\u00f5es \u00e1geis e centradas nas necessidades dos clientes. A AXIA Energia busca tecnologias avan\u00e7adas e pr\u00e1ticas modernas para garantir um servi\u00e7o de excel\u00eancia, competitivo e sustent\u00e1vel.<br \/><br \/><\/p><p>O desafio \u00e9 identificar e testar tecnologias que atendam ao aumento exponencial de clientes, com solu\u00e7\u00f5es de contact-center e backoffice capazes de assegurar qualidade e efici\u00eancia no atendimento, sempre priorizando a satisfa\u00e7\u00e3o do consumidor.<br \/><br \/><br \/><\/p><p>Requisitos da Solu\u00e7\u00e3o<\/p><ol><li>Atendimento Escal\u00e1vel: Suporte a grandes volumes de intera\u00e7\u00f5es humanas e automatizadas.<\/li><li>Automa\u00e7\u00e3o com IA: Uso de chatbots, voicebots e atendimento omnichannel para maior efici\u00eancia.<\/li><li>Advanced Analytics: Gera\u00e7\u00e3o de insights, predi\u00e7\u00e3o de churn e estrat\u00e9gias de reten\u00e7\u00e3o, identifica\u00e7\u00e3o de padr\u00f5es e oportunidades de upsell.<\/li><li>Monitoramento Cont\u00ednuo: Avalia\u00e7\u00e3o e melhorias com base no feedback em tempo real.<\/li><li>Integra\u00e7\u00e3o: Compatibilidade com m\u00f3dulos do Salesforce.<\/li><\/ol><p>Impactos no Neg\u00f3cio<\/p><ul><li>Satisfa\u00e7\u00e3o e Lealdade do Cliente: Intera\u00e7\u00f5es personalizadas que aumentam a confian\u00e7a na marca.<\/li><li>Crescimento e Vendas: Impulsionamento indireto das vendas por meio de um atendimento eficiente.<\/li><li>Efici\u00eancia Operacional: Centraliza\u00e7\u00e3o de informa\u00e7\u00f5es e monitoramento em tempo real.<\/li><li>Redu\u00e7\u00e3o de Custos: Processos automatizados que otimizam recursos.<\/li><\/ul><p>Benef\u00edcios Esperados:<\/p><ul><li>Escalabilidade para suportar o crescimento da base de clientes.<\/li><li>Produtividade aprimorada com automa\u00e7\u00e3o no backoffice.<\/li><li>Padroniza\u00e7\u00e3o do atendimento para todos os clientes.<\/li><li>Redu\u00e7\u00e3o de tempo de resposta e custo por intera\u00e7\u00e3o.<\/li><li>Aumento de reten\u00e7\u00e3o e receitas via estrat\u00e9gias de upsell.<\/li><li>Satisfa\u00e7\u00e3o consistente em m\u00faltiplos canais.<\/li><li>Relat\u00f3rios detalhados e insights estrat\u00e9gicos.<\/li><\/ul><p><br \/><b>Prazo:<\/b> O formul\u00e1rio de envio de propostas ficar\u00e1 dispon\u00edvel at\u00e9 02\/02\/2025.<br \/><br \/><br \/><b>D\u00favidas: D\u00favidas ou informa\u00e7\u00f5es adicionais mande e-mail identificando no assunto o T\u00edtulo deste Desafio para innovationgrid@eletrobras.com<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c84ec52 elementor-widget elementor-widget-text-editor\" data-id=\"c84ec52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<b style=\"color: #009e49;\">Comercializa\u00e7ao de Energia | Atendimento Escal\u00e1vel | Data Analytics e Data Science | Automa\u00e7\u00e3o | Omnichannel<\/b>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f672e8 elementor-align-left elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"8f672e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/eletrobras.aevoinnovate.net\/startup-area\/#\/confirm-email\/21f6b4db-c0be-4363-987e-ccd82011268f\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscri\u00e7\u00f5es abertas at\u00e9 02\/02<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee84e4 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3ee84e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscri\u00e7\u00f5es encerradas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Programa Desafios Cronograma Por que participar F.A.Q. Sobre Innovation Grid X Solu\u00e7\u00f5es Inovadoras: Contact-Center e Backoffice no Processo de Comercializa\u00e7\u00e3o de Energia Inscreva-se agora! Saiba mais sobre o desafio Saiba mais sobre o desafio Home &gt; PowerUp &gt; Desafios em andamento Solu\u00e7\u00f5es Inovadoras para Escalabilidade e Efici\u00eancia no Atendimento ao Cliente: Contact-Center e Backoffice Integrados no Processo de Comercializa\u00e7\u00e3o de Energia da AXIA Energia Sponsor: N\u00edvia Guimar\u00e3es da Costa L\u00edder: Marcelo Ciocca Bermudez Como implementar uma solu\u00e7\u00e3o escal\u00e1vel e automatizada de atendimento ao cliente para suportar o crescimento exponencial da AXIA Energia no mercado de energia, garantindo reten\u00e7\u00e3o, satisfa\u00e7\u00e3o e maximiza\u00e7\u00e3o de valor ao cliente? Descri\u00e7\u00e3o resumida do desafio: Desde sua capitaliza\u00e7\u00e3o em 2022, a AXIA Energia tem se reposicionado no mercado com foco na centraliza\u00e7\u00e3o dos processos de comercializa\u00e7\u00e3o, reposicionando sua estrat\u00e9gia neste mercado. A companhia projeta um crescimento de 400% na base de consumidores finais at\u00e9 2028, com uma expans\u00e3o superior a 12.700% no varejo entre 2025 e 2028, al\u00e9m de expandir e aprimorar o atendimento ao cliente final. Esse crescimento demanda solu\u00e7\u00f5es robustas e eficientes de atendimento, que promovam intera\u00e7\u00f5es \u00e1geis e centradas nas necessidades dos clientes. A AXIA Energia busca tecnologias avan\u00e7adas e pr\u00e1ticas modernas para garantir um servi\u00e7o de excel\u00eancia, competitivo e sustent\u00e1vel. O desafio \u00e9 identificar e testar tecnologias que atendam ao aumento exponencial de clientes, com solu\u00e7\u00f5es de contact-center e backoffice capazes de assegurar qualidade e efici\u00eancia no atendimento, sempre priorizando a satisfa\u00e7\u00e3o do consumidor. Requisitos da Solu\u00e7\u00e3o Atendimento Escal\u00e1vel: Suporte a grandes volumes de intera\u00e7\u00f5es humanas e automatizadas. Automa\u00e7\u00e3o com IA: Uso de chatbots, voicebots e atendimento omnichannel para maior efici\u00eancia. Advanced Analytics: Gera\u00e7\u00e3o de insights, predi\u00e7\u00e3o de churn e estrat\u00e9gias de reten\u00e7\u00e3o, identifica\u00e7\u00e3o de padr\u00f5es e oportunidades de upsell. Monitoramento Cont\u00ednuo: Avalia\u00e7\u00e3o e melhorias com base no feedback em tempo real. Integra\u00e7\u00e3o: Compatibilidade com m\u00f3dulos do Salesforce. Impactos no Neg\u00f3cio Satisfa\u00e7\u00e3o e Lealdade do Cliente: Intera\u00e7\u00f5es personalizadas que aumentam a confian\u00e7a na marca. Crescimento e Vendas: Impulsionamento indireto das vendas por meio de um atendimento eficiente. Efici\u00eancia Operacional: Centraliza\u00e7\u00e3o de informa\u00e7\u00f5es e monitoramento em tempo real. Redu\u00e7\u00e3o de Custos: Processos automatizados que otimizam recursos. Benef\u00edcios Esperados: Escalabilidade para suportar o crescimento da base de clientes. Produtividade aprimorada com automa\u00e7\u00e3o no backoffice. Padroniza\u00e7\u00e3o do atendimento para todos os clientes. Redu\u00e7\u00e3o de tempo de resposta e custo por intera\u00e7\u00e3o. Aumento de reten\u00e7\u00e3o e receitas via estrat\u00e9gias de upsell. Satisfa\u00e7\u00e3o consistente em m\u00faltiplos canais. Relat\u00f3rios detalhados e insights estrat\u00e9gicos. Prazo: O formul\u00e1rio de envio de propostas ficar\u00e1 dispon\u00edvel at\u00e9 02\/02\/2025. D\u00favidas: D\u00favidas ou informa\u00e7\u00f5es adicionais mande e-mail identificando no assunto o T\u00edtulo deste Desafio para innovationgrid@eletrobras.com Comercializa\u00e7ao de Energia | Atendimento Escal\u00e1vel | Data Analytics e Data Science | Automa\u00e7\u00e3o | Omnichannel Inscri\u00e7\u00f5es abertas at\u00e9 02\/02 Inscri\u00e7\u00f5es encerradas<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-12205","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/eletrobrasinnovationgrid.com\/en\/wp-json\/wp\/v2\/pages\/12205","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eletrobrasinnovationgrid.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eletrobrasinnovationgrid.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eletrobrasinnovationgrid.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/eletrobrasinnovationgrid.com\/en\/wp-json\/wp\/v2\/comments?post=12205"}],"version-history":[{"count":0,"href":"https:\/\/eletrobrasinnovationgrid.com\/en\/wp-json\/wp\/v2\/pages\/12205\/revisions"}],"wp:attachment":[{"href":"https:\/\/eletrobrasinnovationgrid.com\/en\/wp-json\/wp\/v2\/media?parent=12205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}